Posts Tagged ‘fire up your employees’

Be Ready to Reinvent

Monday, January 31st, 2011

I have friends whose house is virtually the same as the day I met them over 20 years ago. Same furniture. Same wallpaper on the walls. Nothing new, nothing updated. They hate change. It’s obvious.

So many of us run our lives like this. In a world that constantly changes, it is critical for all of us to constantly consider reinventing and updating. Sometimes small gradual changes can keep us current; sometimes our changes need to be more significant. This is particularly critical when it comes to the workplace.

In a recent AARP article titled, “Brand New Me,” writer Andrew Reiner reminds us that it is more difficult for older people to get hired – not because they aren’t equally talented and passionate about what work needs to be done – but because their approach to finding work is outdated and disconnected from today’s more social media approaches. They have not reinvented a more current approach to getting connected to those who do the hiring.

I spend much of my time coaching and teaching organizations in how to attract, hire and retain A-level talent. The most striking conversation I generally need to have with all senior and manager levels is that there is no longer a direct correlation between prior work experience and new employee effectiveness and success. Previous experience is a valid consideration, though for most organizations it is the only attribute they assess when considering a new job candidate. Instead, what leads to greater performance and success in today’s intellectual workplace are employees who are intrinsically good at what their jobs require and have some degree of interest in doing them.

As much of today’s workers are now in front of customers instead of hidden behind machines as in the industrial age, today’s employees impact the organization’s brand with every contact – on the phone, on the web and face-to-face. Organizations who have reinvented their hiring process now hire more selectively for talent and fit. They reject the skill and experience resume because its format doesn’t share meaningful hiring information; they now insist on a talent or behavioral-based resume. They host powerful and effective talent-based interviews. They commit to knowing more about their candidates before they consider bringing them into their organization. They know in today’s tight economic times that they must get more done with less, and they expect a greater return on their payroll dollar investment. They have reinvented what they need in each role, how to source it and how to interview for it. Great organizations are always ready to reinvent.

What in your business needs reinvention? What in your business looks like my friend’s living room furniture – outdated, uncomfortable and needing an update? What is the impact to the bottom line of not updating or developing a workplace culture that stays current and is ready to reinvent?

Contact me for help learn how to reinvent your best workforce, and check out more resources at www.LiveFiredUp.com. Please forward this to someone who will benefit from it.

Are You In Constant Contact?

Saturday, January 15th, 2011

You just don’t know what your employees and customers are thinking if you don’t stay in constant contact with them; you need what they know to be successful and to drive greater results. And staying in touch is good, but staying in constant contact is better.

In an earlier blog post, author Seth Godin suggested that we end the annual reviews, big sales meetings and other large events, and instead, move to “frequent cheap communication” – that is, constant meaningful contact.

Let’s see the value of this in the workplace.

Constant contact (communication) with employees provides:
1. A venue for providing feedback to reward exceptional performance and to correct problem performance.
2. A connection to employees’ ideas, social connections and thoughts to drive business opportunities.
3. The ability to relate to employees as people – that critical personal connection that drives loyalty and inspires performance.

Constant contact with customers provides:
1. The venue to ask meaningful questions about service levels, needs, values and expectations.
2. The ability to assess new products, services and ideas before they are fully invested in or initiated.
3. The ability to relate to customers as people – that critical personal connection that inspires loyalty.

Remember that communication is the method to move today’s enormous amounts of information. It is less effective if delayed until a major event. It is most effective in the personal one-on-one connection that happens regularly, clearly and intentionally.

Is it a requirement of your culture to stay connected to your customers?

Is it part of your management and leadership style to stay connected to your employees?

In today’s instant information age, check in on the frequency that you stay in touch. Constantly ask what your employees and customers think. Then get good at listening and using what they tell you.

For more information on connecting to and inspiring employees, check out Fire Up! Your Employees and Smoke Your Competition, and other tools at www.LiveFiredUp.com.

Here Today, Here Tomorrow – Keeping Great Employees

Monday, December 13th, 2010

At a time when most companies’ conversations with their employees are about just surviving today, a company I work with is actively talking about the future – their future and how their employees are part of it. They have and share a vision of success and impact, and a plan to get there. This doesn’t mean they are going through tough times – they are. But their employees are more focused on the long view of work. Here is how they bring this about:

1. They create opportunities to provide recurring feedback about current performance; positive performance is applauded; poor performance is coached and corrected. Feedback is a daily event.

2. They create performance expectations for employees; employees know what is expected and are held accountable for results and performance. They have a culture of accountability and no excuses.

3. They regularly meet with employees to talk about the future. They are honest about opportunities – within and out of the organization. They value their employees’ personal and professional development. Employees know where they are headed; they are connected to both a vision and a plan for the future.

This works because their managers are held responsible for building and sustaining relationships with their employees. This daily focus on personally connecting to employees creates a rapport that facilitates a discussion about many issues that other organizations can’t discuss – including career development and the future. This not only allows employees to have a longer vision of employment and helps the organization with succession planning, it inspires employee loyalty.

Knowing the strength of your people and guiding them to a meaningful future allows the organization to plan for its growth and how to staff it. It allows them to better manage their intellectual capital and talent. This is how one company ensures that the best employees are here today and here tomorrow.

Please share this with someone who can benefit from it and contact me to help you develop an employee retention approach for 2011 that keeps your best employees. More information at www.FireUpYourEmployees.com.

Get More Done With Less

Sunday, February 28th, 2010

Today’s recession has forced many organizations to reduce their staffing. Headcount is down but workload is not. So fewer employees have to get more things done.

I am not talking about overworking employees; if you overwhelm them, they may stay for now but will leave as soon as things get better.

I am talking about having the right people in the right jobs – because when your employees are good at what they do and love doing it, performance soars.

The challenge for many organizations is the wrong people have been in the wrong jobs for a while. Today’s recession has created the need to make important changes throughout the organization to align talent to the right roles to better use the performance power of each employee. Each employee is now more critical; each must contribute his best. This can’t happen if they are in the wrong roles.

To start a meaningful realignment process, ask your employees these questions:
1. What are you great at?
2. What do you love to do?
3. What is your least favorite aspect of your job?
4. What is your favorite aspect of your job?
5. What do you wish you could do more of?

This gives you critical information about employee attributes and interests. Use this information to assess for employee “fit.” Realign as needed. Hire the right people from the outside from today’s extreme choice of unemployed talent if the talent you need does not currently exist. Create your A-Team – this team will need to get more done with less.