Posts Tagged ‘ownership’

It Is Always Someone Else’s Fault

Thursday, July 1st, 2010

We, as a culture, are great at the blame game. Whenever something happens – we stumble on the street, undercook a meal, back into another car, the wind blows a tree limb down – we first look to whom we can blame. And the more we look for others to be at fault, the less we own our responses – the less we take responsibility for our choices, actions and outcomes.

So, let’s try something. This will be the only time I’ll let you blame.

Complete this phrase in as many ways as you want:
“If it weren’t for__________________, I could (would) be doing _______________.

Got your list?

Here are some I have heard lately:
If it weren’t for this recession, I’d have a better job (or a job).

If it weren’t for my work schedule, I’d eat better and be healthier.

If it weren’t for the kids’ activities schedule, the house would be cleaner.

If it weren’t for my boss’s mental instability, I would have been promoted already.

If it weren’t for wife’s (husband’s) family, I would enjoy the holidays.

I find blaming wears me out. After blaming, nothing happens. Nothing changes. Now I am tired and not any better.

Here is what I offer. If each of your “If it weren’t for ______” statements are truly important to you, then it is critical for you to own the result. So, if you said, “If it weren’t for my work schedule, I’d eat better and be healthier,” how will you own this result instead of blame the work schedule? Can you prepare food to take with you, have family members help you cook, investigate new quick and easy, healthy foods and recipes, redefine your work hours to build in exercise, yoga or meditation time, find others with similar schedules and see how they make it work? It is about taking ownership of what you need to happen. No excuses.

So to me, the choices are: get worn out by blaming others and having no resolution, or, own the outcome and make changes in our behaviors to get the desired result.

This week, pick one of your “If it weren’t for ______” statements, and own its outcome. Just do one. Then next week, do another, and another. Soon you’ll see that when you own the results, things happen. And try this with your kids and your teammates in the workplace. Create a “blame-free” zone.

Please forward this to someone who can benefit from it.

When The Boss is Away, Do the Employees Play?

Monday, April 5th, 2010

There has been a lot of buzz about the new reality show, Undercover Boss. Disregard the show’s “contrived dramatics” and think about the value in this.

What do your employees do when you are not around? How do they treat your customers when you are not watching?

I’ll give you an example. On a recent day out with the family, we decided to have dinner at one of the ubiquitous chain restaurants. While seated, we watched as the staff put napkins on their heads as hats and threw rolls at each other. My server approached, laughing, saying they have such a good time when the boss is away. We took our things and left.

Think of the babysitter you leave with your kids. When in front of you, she (or he) is attentive and effective. When you leave, she raids the fridge, calls her friends and spends very little time doing what you pay them to do – to watch your kids.

What does it take to have a great staff, particularly when the boss is away? It takes employees who act and think like owners.

Here is how to inspire owner-thinking:
1. Hire employees who are good at what the job needs and passionate about doing it. This engages them, and helps them to feel capable and valuable.
2. Build a culture that respects, values and holds each employee personally accountable and responsible for his/her contribution.
3. Include employees in discussions, challenges and opportunities; let them own their input, solutions and results.
4. Be available and approachable; earn employees’ respect.
5. Build fun into the workplace. We all work better when we get to have some fun.

Build a culture that helps employees think and act like owners and you will find they will impress you with their ability to make a difference, whether you are at work or away.

I Choose…

Thursday, October 29th, 2009

Choice. We are very fortunate in our country to have the ability of saying “I choose…” Not only can we say I choose, but we can complete the phrase and identify specifically what we choose. But here is the requirement: you must work to make your phrase true.

Here is what I mean. Let’s say my phrase is: I choose to be happy.

I must commit to making this statement come true. Since happiness is a choice – I can choose to approach each day with a positive, optimistic and upbeat attitude – or I can choose to let life push me around. So, I wake up each day and make the statement, “Today, I choose to be happy.” I may still encounter difficult situations during the day but I now remind myself that my attitude and outlook is to be optimistic, upbeat and happy. I choose how I respond. I choose my outlook. I choose how I react. And, my results have been astounding. Situations that would normally take me down, now rarely upset me. And when I am upbeat and happy, I see the world in a new and more positive way. I see the good side of people and they respond more favorably. I now see many more opportunities; I am open to new connections and ideas. My business has significantly improved – all from a personal choice to choose happiness. Seems like a no-brainer…

So, now it is your turn. What do you choose? What do you need to be in place?

Say it often each day, “I choose _________.” See not only that you have a choice, but more importantly, you can determine what that choice is.

Choose health, happiness, prosperity, honesty, integrity, creativity, responsibility, relationships, ownership, or whatever else is needed in your life. Choose the things that will improve your life and help you live a more significant life. Choose the right things for you. Stay focused. Stay committed. Step up and choose what you want for your life.