Posts Tagged ‘performance’

Results Versus Effort

Monday, April 19th, 2010

Results matter. I get that. But sometimes what matters more is effort. Effort today can yield results in the future. Results today may not yield results in the future. Don’t miss an opportunity to comment, support and applaud your employee’s effort.

In the workplace, there are so many variables that impact results. Sometimes there are factors that are beyond the control of our employees – just look at today’s volcanic eruption in Iceland that is impacting transportation businesses all over Europe.

This is not to say that we don’t and shouldn’t hold our employees accountable for what they can control – we should. But we should also be very aware of how our employees respond to the challenges in their worlds, how they make the best of what happens and what kind of effort they consistently provide. Effort is the power behind all results.

When you applaud not just results, but effort:
1. You build loyalty.
2. You activate an emotional connection between you and your employees.
3. You encourage employees to be resilient and to persevere.
4. You create a culture that values invention, innovation and creativity.
5. You encourage employees to take value-based risks to improve performance and responsiveness.

I know you want employees to achieve great results. But to consistently achieve results, you need employees who are fired up, passionate and committed to providing their best effort. Effort drives results. Notice, encourage and applaud the effort and you’ll get your results.

Please pass this on to someone who can benefit from it. Please contact me if you need my help to fire up your employees.

Which of These Do Your Employees Say?

Sunday, March 21st, 2010

Do your employees say, “I have to go to work”? Or do they say, “I can’t wait to go to work”?

I know you think many employees will always be down about or disinterested in work. But consider this. What if your employees actually loved what they did for work? Wouldn’t their energy, creativity and performance be better?

Most companies are stuck in an outdated perspective that work is a necessary evil; it is only something you do to make money. But the great performers, those that Seth Godin speaks about in his book Linchpin, are those who know themselves well enough to identify roles that allow them to do what they are good at and passionate about. The result? They love work, find great personal value in it and consistently outperform others.

So managers, it is your responsibility to hire people who are a good “fit” – employees who meet today’s new definition of performance:
o They are good at doing what the job requires (it matches their brain hardwiring – their talents and intrinsic strengths), and
o They like doing it (it appeals to them).

Any job can be better completed by someone who likes what he does. A customer service employee who loves to work with people connects so much better with customers than someone who is not interested in connection or relationships. An accounting employee who loves details, reporting and analysis (and yes, there are these people out there) is so much more effective, productive and efficient than someone who would prefer to be around people all day. Fit matters.

Maybe there are some people who will always hate work. Well, let those people work for other companies. For your team, find people who are good at what the job requires and like doing it. Think “fit.” Then you’ll have employees who actually say, “I can’t wait to get to work.”

What is your “Stand Out”?

Wednesday, January 13th, 2010

Nature is amazing. Our brains develop from our genetic histories to create the unique, one-of-a-kind person that we are. No one is exactly like us. No one has our unique combination of talents, strengths and passions. We are distinct.

But most of us don’t play to our unique talents, passions and strengths. Instead we work hard to look and act like others; we blend.

Be aware in an economy where companies need more done with less, managers are not looking for employees who blend – who do average; they want employees who stand out. Stand out employees find ways to create great value for their company by using what they are great at. Stand out employees actively participate – they get noticed for their effort, energy and performance.

To develop your “Stand Out,” try this exercise:

1. List the things you are great at. Don’t be humble; be honest. What are your talents and strengths – these are your greatest ways to stand out.
2. Next, list what you are passionate about. What gets you excited, fired up and engaged? Passion gives you the courage and energy to stand out.
3. Now, look at your company. What can you do that plays to what you are good at, passionate about, and adds value to your company? Share these ideas with your managers.

As author Tom Peters says, “you can’t shrink your way to greatness.” If you blend today, you lose – you are the first one downsized or laid off. So learning how to stand out may be the best way to keep a job.

How will you “stand out” at work and what can it do for your career?

Stay Focused on Performance

Friday, May 29th, 2009

A down economy is no time to step away from igniting great performance from your employees; it fact, in this period of doing more with less, every employee needs to contribute in a more significant way. Great results come from engaged, enthusiastic and high performing employees. These employees are connected to performance – they are good at what they do and are passionate about doing it. They work in jobs that make them feel capable, confident and competent. This is the key to their performance and the key to your success.

Attracting, hiring and retaining high performing employees are the responsibility of today’s managers. Gone are the days of one-size-fits-all jobs – of any employee will do in any job. Today, employees’ performance is based on their job fit. Today’s employees want to work in high performing cultures; they want to work in roles that match their talents, interests and values. They want a strong and professional relationship with their managers. And when this happens, they perform and stay. And today, you need the best performers.