Posts Tagged ‘talents’

When the Boss is Away, The Employees Take Charge

Wednesday, June 8th, 2011

Yeah, right. More likely, when the boss is away, employees goof off. It doesn’t have to be like this. Let me share a quick story with you.

A client of mine travels extensively. He couldn’t always do this. There was a time when he was too concerned to leave because he didn’t have a team capable of handling the business in his absence. They would goof off and do as little as possible. So he never left. And the business suffered.

So here is what I worked on to help him get out of the office and get focused on adding greater value to his business:

1. We defined the performance attributes of every job (what attributes are necessary for an employee to be successful in the job). This gave us a clear picture of which jobs had people who were a good fit, and those who were not adding any value. We first realigned existing staff – right people in the right jobs.

2. We then reviewed the now “open” jobs (open because we didn’t have anyone in the organization who had the right success attributes for the jobs) and sourced candidates from the large amount of unemployed talent (because of the recession). The clarity of knowing what we specifically needed, coupled with a larger job candidate supply, allowed for successful hiring. Time consuming but critical for the success of the company.

3. With the right people in the right roles, we then created clear daily performance expectations that defined what needed to be done but allowed employees to develop how to complete the work. This inspired employee ownership; they became more emotionally connected to their work and workplace. And with the right employees in the right roles, they welcomed the ability to do their work in their best way.

With the right employees in the right roles, so much more work gets done. Employees who are in roles that play to their talents, strengths and passions, feel more capable and competent. They like what they do. They feel part of a family. This kind of employees doesn’t goof off when the boss is away.

I present more of this process in the book Fire Up! Your Employees and Smoke Your Competition.

Build Your A Team

Wednesday, May 25th, 2011

In tough economic times, most organizations’ first and most predictable reaction is to cut expenses; in today’s service economy, the largest expenses are manpower-related. The result is that thousands of talented employees have been dumped into the marketplace. This increase in talented unemployed workers creates a great opportunity for you to create your A team. So when other organizations are cutting, now is the time for you to redefine, realign and hire to pick from the best and create your best performing team.

Your people are your profits. And as such, you need the right ones, connected to what they do and passionate about doing it. In the past, it was more difficult to assemble your A team because there was less great talent to choose from. Today, due to layoffs, organizations have the choice of truly outstanding talent – the talent that can create their A-level performers. So as others are terminating and cutting, use the three steps of redefine, realign and hire to attract and hire the best talent now available to improve the performance power of your team. This talent surplus may not last long.

Use this three-step process to build your A team:

1. Redefine – In today’s intellectual workplace, employees make more unique decisions – they think their way through the day. Since each of us thinks differently, not every employee is a good fit for every role. Therefore, it is critical to clearly redefine the talents and strengths (thinking), skills and experience needed to be successful in each role. This allows you to source the right employee from inside the organization, or from the pool of unemployed talent in the market.
2. Realign – After redefining what you need in each role, assess your existing team. Determine who currently is working in the right role, and who could improve performance if moved to a more appropriate role. And, be aware, this review may indicate some employees are not right for the organization. Complete your realignment. This will show you the open roles that need hiring from outside of the organization.
3. Hire – For those roles that do not have the right talent from within, it is important to go to today’s market of unemployed talent. This is effective when you have clearly defined attributes needed in each role; you now know what attributes to hire. From this point, you can develop a sourcing strategy to attract and hire those employees who have the performance profile (talents, skills and experience) you defined as required to excel in the role.

Our tough economy has actually created an opportunity for many organizations to rebuild an A-levek team. Key to using this unique moment in time is to spend the time to define what you need, then hold firmly to these requirements as you hire. This is how to make your (hiring) plan come together in true “A Team” fashion.

What M&M’s Tell Us About Hiring and Voting

Sunday, October 31st, 2010

With the election on us, I am reminded of a lesson I teach when working with organizations to define, attract, hire and retain the best talent – the wisdom of M&M candies.

An M&M’s real value is in its filling, not in its candy coating – the inside matters more than the outside. It is the same with hiring employees and voting for candidates.

You can’t tell by looking at someone if he will be a good or poor fit for a role. As with the M&M (the candy coating on the outside doesn’t add any particular value to taste or to the candy), a person’s age, gender, ethnicity, religion or even sexual preference has no direct correlation to his/her ability to be great in a job. An extraordinary customers service employee is one who is a great listener, empathetic, problem solver and solution-focused. An extraordinary political candidate must be visionary, strategic, a great listener and a consensus-builder. These attributes could be in a 65-year old woman, or in a 23-year old man. These attributes could be in a black employee, or a gay white middle-age Greek man. Greatness is not based on the exterior.

We can’t assess who is a good fit if we don’t hear meaningful dialog about what candidates (political and employment) believe and think. In the workplace we host interviews. We ask talent-based questions to determine how candidates would handle actual workplace situations to assess their thinking and fit – their “filling.” We then hire those who have the talents, passions and strengths to be successful, and celebrate their “candy coating” – whatever it may be. We hire the best. Great organizations hire for the “inside” and celebrate the “outside.”

I am reminded of this as I watch our electoral campaigning. Candidate debates and speeches are our way of “interviewing” candidates for “fit” – to assess their talents, passions and strengths and to see if they are the right for the role. When all we hear are attacks on other candidates we do not have the necessary information to choose wisely about a candidate and we allow our biases to limit our options – so many Americans still have a problem with a black president, gay cabinet members and women on the Supreme Court. We are in an age where the best person for the job is the one that has the talents, passions and strengths (the filling) to do the job – CEO, customer service, senator or judge. I see a constant focus on candy coating instead of filling in the workplace: I also see it in government.

As you hire employees or go to vote, focus on a candidate’s ability to do the job in an extraordinary way, make a difference and add value. You’ll find when you hire or vote for “fit” you’ll get a more passionate, engaged and productive employee or candidate. Things get done. Progress gets made.

One of the reasons I think we are stuck in “average” is we continue to use outdated thinking in both who works in our companies and who works in our government. Shouldn’t we demand performance greatness from both? Shouldn’t we require both to be fully accountable for results? Shouldn’t we improve this process by hiring for fit – by hiring for “filling,” not candy coating?

Maybe if we learn from the M&M, we’ll elect and hire those who show up committed to making a difference. Maybe if we realize it is what you know, what you are good at and how you use what you know to handle today on today’s terms that generates results, we’ll choose wisely about who we want on our team. Who knew there would be so much wisdom in an M&M?

Seven Things To Do With Your Prosperity

Wednesday, October 6th, 2010

“Prosperity-induced padding,” a term used by author Gay Hendricks in his book, The Big Leap, refers those extra 10 or 20 pounds many of us carry around on our frames because we are part of a culture of plenty. There are few places on the planet that have access to the amount and choices of food and resources we have. And though a recession has challenged this for many, we still have more than most.

“Prosperity-induced padding”– how interesting? Prosperity is the thing we work hard to achieve. “Padding” is the thing we work hard not to achieve. What does this tell us about how we use our prosperity? What does this tell us about our choices?

Prosperity brings us:
Time – many have enough resources not to need to work.
Talents – many have the ability to develop their personal greatness.
Treasure – many have great financial resources.

How do you use these to bring something more significant to the world? Consider using your prosperity to:
1. Reorganize and redesign your space to commit to recycling 100% of what can be recycled to tread more lightly on the planet.
2. Donate to and support a charity you find personally valuable and meaningful.
3. Buy healthy food for those who don’t have enough, or any – locally, nationally or internationally.
4. Sponsor a child’s education – locally, nationally or internationally.
5. Mentor a child, peer or someone older in what has helped you achieve your personal or professional prosperity.
6. Invent something new and valuable that advances the quality of life, the respect for the planet, improved health, or something else significant for humanity.
7. Educate about tolerance, acceptance and respect for differences.

Having access to so much doesn’t always make us better. Many times it makes us less healthy, less charitable and less concerned. “Prosperity-induced padding” is what I now call using my “extra” for me instead of for others. And I am committed to ending it – for health and for impact; I know I can’t be just aware of me.

So consider returning some of your prosperity back to your world. A little more time, talent and treasures shared with the world can help others improve their lives. Absolutely celebrate your success and prosperity. But then share this prosperity with others. Another way to say this is, be great, then share this greatness with the world.

Please share this with someone who can benefit from it. And The Greatness Zone is finally here. Starting Monday, October 11, 2010 you will be able to order it at the new and robust www.TheGreatnessZone.com, and at Amazon.com. Learn how to live in your greatness zone; it is the end of average…