There has been a lot of buzz about the new reality show, Undercover Boss. Disregard the show’s “contrived dramatics” and think about the value in this.

What do your employees do when you are not around? How do they treat your customers when you are not watching?

I’ll give you an example. On a recent day out with the family, we decided to have dinner at one of the ubiquitous chain restaurants. While seated, we watched as the staff put napkins on their heads as hats and threw rolls at each other. My server approached, laughing, saying they have such a good time when the boss is away. We took our things and left.

Think of the babysitter you leave with your kids. When in front of you, she (or he) is attentive and effective. When you leave, she raids the fridge, calls her friends and spends very little time doing what you pay them to do – to watch your kids.

What does it take to have a great staff, particularly when the boss is away? It takes employees who act and think like owners.

Here is how to inspire owner-thinking:
1. Hire employees who are good at what the job needs and passionate about doing it. This engages them, and helps them to feel capable and valuable.
2. Build a culture that respects, values and holds each employee personally accountable and responsible for his/her contribution.
3. Include employees in discussions, challenges and opportunities; let them own their input, solutions and results.
4. Be available and approachable; earn employees’ respect.
5. Build fun into the workplace. We all work better when we get to have some fun.

Build a culture that helps employees think and act like owners and you will find they will impress you with their ability to make a difference, whether you are at work or away.